Fixing Bugs using Screenshots

As many of us are learning there are errors in the Evergreen software. It's hard at times to figure out if the problem is that we just don't understand how to run it or if there is really something wrong. There have been problems with the permissions - the "feature" that acts as a gatekeeper for many functions. It is a mechanism that prevents easy overriding of alerts. In Horizons we could move past many blocks with ease - here it's like asking "Mother May I" for even the smallest thing. (Rumor has it that the big kahunas (directors) are getting together to hash this out for us). One of our issues was that we couldn't do anything with DVDs because they had the block msg "check for 6 discs". Evergreen thought this was an alert worth stopping - so it required authorization from a higher staff. I felt like I was 17 trying to buy cigarettes. We are also having a problem placing Holds - as in none for no-one.

Jason has fixed the DVD problem (thank you again Jason). To make it easy for him to diagnose it I sent him screenshots of the screens I was getting. Many folks don't know about this powerful feature that is extremely easy to use. You press one key and an exact picture of the screen as you are looking at goes on the clipboard. You then can paste it in a word or powerpoint document and attach it to an email and voila - Jason has an exact view of what happened.

The key is called "Prnt Scrn" and is usually on the top line of the keyboard where the function keys are. Once I realized I would be using this a lot - I kept Word open to a new document . As I encountered an error screen I would capture it and put it in the document. I would also try and repeat the error -causing procedure to show Jason exactly what process/items/patrons were triggering the weirdness. These screens would also go in into the word document. Once I had all the info I would send this document as an attachment to an email to Jason. This eliminates trying to remember the strange error msgs etc. (I tried to paste the screenshots directly into an email but to no avail - maybe some of you could tell me how to do this if it is possible?)