Passwords -they're different

Password management has changed from Horizons. The system is forcing more secure passwords and making them invisible to staff. Yes - you read that right. Current passwords will be migrated to Evergreen - but when patron logs on their account for the first time after the migration they will be asked to change their password to something like 7 letters with a number. New patrons will get a starter password that we are more familiar with - the 4 letter one. Once they logon to their account they will also be asked to change their password.

Here is the kicker - if a patron calls or comes in asking for their password we won't be able to see the field for the password - so we won't be able to tell them ...there is a fix though. We will be able to input a new one into their record- the prior 4 letter one. They then will log on with this and then be asked to change to a new one.

So can you imagine the first days of live Evergreen - not only will we be working on this new system - we will likely be fielding phone calls of people who have forgotten their passwords. This could be lots of phone calls right as we turn on the system. Someone at the circ training for Evergreen floated the idea of telling patrons there is a suspension of online activity for two weeks following Memorial Day. Putting this on bookmarks to put in holds; put on website etc. I have asked my director about this - she is thinking about this.